FAQ
- Can I shop by mobile phone or tablet?
- Can I place an order for an out of stock item?
- How do I know what size to order?
- What is the turnaround time for an order?
- What payment method do you accept?
- How do we ship?
- Do we ship internationally?
- What is your return policy?
- How do I process a return?
- How can I check the status of my order?
- Can I cancel my order once it has been placed?
- Can I change my order once it has been placed?
- What if my product arrives and it is defective?
- How do I check the status of my order?
- Can I return product?
- Can I purchase a gift card online?
- Can I shop by mobile phone or tablet?
- Yes, the webpage is mobile optimized. Back to top
- Can I place an order for an out of stock item?
- No, our site is built so that you will not be able to place an order for an item that is out of stock or on backorder. Back to top
- How do I know what size to order?
- Please refer to the Size Chart link on each product for that product's size chart. Back to top
- What is the turnaround time for product?
- Orders are processed and shipped within 2 business days. Please allow an additional 1-5 business days for shipping to you, based on your location within the US. Back to top
- What payment method do you accept?
- We accept VISA, MasterCard, and American Express. We do not accept any credit cards that draw outside of the United States or PayPal. Back to top
- How do we ship?
- We utilize USPS or FedEx to ship most orders. Please allow 1-5 business days after your order ships for your order to arrive. Back to top
- Do we ship internationally?
- At this time we ship to the United States, Mexico, and Canada. Back to top
- What is your return policy?
- Please click here to view our return policy. Back to top
- How do I process a return?
- Please email bojangles@thesourcinggroup.com to inquire about returns.
- How can I check the status of my order?
- Please login to your account and click Account in located at the top right of the page. Click Orders and then tracking for the order you wish to track.
If you are having difficulty accessing your account, please contact us at bojangles@thesourcinggroup.com and we will be happy to assist you. Please provide your name and order number for us to be able to better provide you information. Back to top - Can I cancel my order once it has been placed?
- Yes you can but you will need to contact us within 24 hours of purchase time. Please contact us at bojangles@thesourcinggroup.com. Please include in the subject line “CANCEL ORDER” and your order number. This will alert us that this email needs immediate attention. In the body of the email please include your name, order number, and the reason for cancellation. If we are able to cancel your order before it has shipped, we will issue a full refund, including shipping. If your order has shipped, we will issue a refund for the amount of the order less all shipping charges. Back to top
- Can I change my order once it has been placed?
- No orders cannot be changed. If you need to cancel your order please contact us at bojangles@thesourcinggroup.com. Please include in the subject line “CANCEL ORDER” and your order number. This will alert us that this email needs immediate attention. In the body of the email please include your name, order number, and the reason for cancellation. Back to top
- What if my product arrives and it is defective?
- Please review our return policy and click here. Back to top
- How do I check the status of my order?
- Please login to your account and click Account in located at the top right of the page. Click Orders and then tracking for the order you are wishing to track.
If you are having difficulty accessing your account, please contact us at bojangles@thesourcinggroup.com and we will be happy to assist you. Please provide your name and order number for us to be able to better provide you information. Back to top - Can I return product?
- Please review our return policy here.. Back to top
- Can I purchase a gift card online?
- At this time, we do not have the ability to sale gift cards online. If you would like to purchase a gift card, you can either visit one of our stores or send a check or money order for the amount you would like to purchase to: Bojangles’ Restaurants, Inc., Attn Gift Card Purchase, 9432 Southern Pine Blvd, Charlotte, NC 28273. The minimum card purchase is $5, and the maximum is $100. If you decide to purchase via mail, please make sure to include a physical address for shipping. The card(s) will ship via UPS. If this is a holiday gift and you would like it shipped directly to the receiver, please include the shipping address with your payment. Also, in order to get cards to you before the holiday, we would need order in by December 17. Back to top
